Artificial Intelligence (AI) has transformed into almost human-like capacities, able to work as a PR manager, virtual personal assistant, health advisor, and business consultant. According to a PwC report, AI has added $15.7 trillion to the global economy by this year, transforming businesses and industries everywhere. With its powerful capabilities, people are concerned about AI’s potential risks and the consequences of relying on them for human functions. “AI is not just a buzzword but a new game-changing tool that has the potential to revolutionize how we think and implement businesses, changing the way we connect and interact with each other,” said Dr. Pinnaree Tea-makorn, Lecturer at Sasin School of Management. Sasin School of Management, collaborated with Mind AI, held a forum on the ‘New Wave of AI: New Era of Crowdsourcing Intelligence,’ featuring talks by experts on how AI will transform businesses and industries on March 15, 2023, at Sasin. Dr. Panachit Kittipanya-Ngam, CEO & Co-founder of Ztrus, said that in the future AI will become even more creative than in the past. Apart from the phenomenal advent of ChatGPT, the AI chatbot that has garnered one million users within five days, AI has spread to the visual arts. Ronnapong Kamnuanthip (Sasin MBA 1991), Regional Managing Director of Mind AI Southeast Asia, showed the audience a Van Goh painting where he used AI to change it into a Thai cultural context. Ronnapong gave an example of how Mind AI has applied AI to business. Mind AI can help companies with issues like a product going out of stock. They can look at why it was out of stock and find store substitutes, rather than get a human being to do it which saves time and money for the clients. Jirasin Khanitthanant, Head of Product and Ecosystem Development at T-ECOSYS, talked about the Industrial Digital Platform (IDP), a digital gateway connecting industrial sectors to access solutions and enhance competitiveness. T-ECOSYS cooperates with Mind AI acting as a consultant to entrepreneurs by partnering with technical trainers, financial institutions, and digital solution providers to create a centralized business network. “We are able to use AI to help automatically understand the requirements of each party and connect for prompt collaboration,” said Jirasin, “AI will take a crucial role in creating dynamic collaboration seamlessly and automatically.” In the forum, the experts also discussed the process behind creating AI or a bot like ChatGPT. Paul Lee, CEO of Mind AI, explained to the audience the importance of intelligence and ontology of AI and how the logical reasoning process can be used to create smarter AIs. He gave an anecdote about his wife not letting his daughter sit in the car’s front seat. When his daughter told him to keep it a secret that he lets her sit in the front seat, the mom called and Lee said “she is sitting next to me.” His daughter got angry because she figured out that saying “she is sitting next to me,” is the same as saying she was sitting in front. Lee said that logical reasoning, like the one of a four-year-old, is like the basic unit reasoning or ontologies that can be collected in making AI smarter and smarter. “Data is important, but we humans think logically based on common sense and knowledge passed down from our parents and grandparents. Mind AI is collecting ontologies, which are knowledge that people already understand, such as people die and birds can fly,” said Lee, “Mind AI takes natural language inputs and transforms them into our internationally patented data structures, which we call canonicals.” While AI can automate repetitive tasks, it has increased fears from employees that they might run out of a job. Dr. Panachit said that AI is not that threatening since it still depends on the input of people to survive. A simple example is automating photoshopping a girl’s face. “We don’t only have to have big data to be clever, you must understand the model, which faces are photo-realistic. It doesn’t end with programmers because programmers don’t know what is neat or attractive,” he said. Dr. Panachit further explained that although ChatGPT is intelligent, it still does not have the reasoning people have, “If you give ChatGPT a math formula to complete, it will score, but if it has to complete a whole math test it will fail, because they don’t understand it,” he said. He added that it is essential to understand AI’s limitations and strengths, and how they can complement each other in a world with AI. “We must know the strengths and limits of a bot and human beings and try to work and complement each other,” said Dr. Panachit. He outlined the difference between human and artificial: human beings have inconsistency, limited fine motion, and precision, and are difficult to duplicate which means more judgment, dexterity, and improvisation. With AI, it can create irresponsible decisions, limited dexterity, and limited complexity, but has more speed, and precision, and is scalable. Lee added that the dangerous thing about AI is that it doesn’t have transparency since it is a black box, and “black boxes are dangerous.” With a background as a medical doctor, he hopes that AI can help enhance health care such as prescribing medicine or diagnosing diseases, but there must be ways to track back to the logical reasoning behind the decisions AI makes. “If I was to use AI in the healthcare space I need to know how it got to the conclusion, exactly how it can be wrong,” he said, “As long as I can go and see what steps it used to come to that conclusion, if I know how to change it, then I can tweak it and make it correct.” Dr. Pinnaree also addressed the issue of bias in data as people who collect the system might have biases. “It’s always critical for us to be vigilant and think about how we are building our systems to be unbiased, diverse, and inclusive,” she said. Joshua Hong, Chief Operating Officer of Synesis One, raised this point when he talked about how people are trying to break the system of ChatGPT, by asking the AI bot politically charged questions. “If you ask ChatGPT politically sensitive matters like what is happening in Ukraine, the answers will come out a bit funny. It’s not fair or geopolitically neutral,” said Joshua, “Their views are California-based liberal viewpoints.” Dr. Panachit addressed this when he talked about how OpenAI tried to be more ethical by using Kenyan workers for less than two dollars per hour to make ChatGPT less toxic. Ultimately, the development of AI relies on human intelligence to propel technological progress forward, and the potential for its capabilities remains limitless. There are countless innovations yet to be discovered, and the future of AI is an exciting frontier waiting to be explored.