Academic Head, DBA Program
- Faculty of Business, Government, and Law, University of Canberra
- Senior Lecturer 2019-2021
- Assistant Professor 2015-2019
- Visiting Fellow, Nottingham Business School, Nottingham Trent University, UK, 2014-2019
- Lecturer, Mahidol University International College, Thailand, 2012-2014
- Invited Guest Lecturer, Chulalongkorn University, Thailand, 2012-2014
- Tutorial Leader, University of Cambridge, UK, 2008
- Lecturer, Assumption University, Thailand, 2004-2007
- Ellway, B.P.W. and Dean, A. (2020), “Habitus as a value lens to link customer engagement and value cocreation”, Journal of Service Theory and Practice, Vol. 30 No. 1, pp. 57-77. https://doi.org/10.1108/JSTP-04-2019-0093. Q1, IF: 3.512
- Breidbach, C., Choi, S., Ellway, B., Keating, B. W., Kormusheva, K., Kowalkowski, C., & Maglio, P. (2018). Operating without operations: how is technology changing the role of the firm?. Journal of Service Management, Vol. 29 No. 5, pp. 809833. https://doi.org/10.1108/JOSM-05-2018-0127 Q1, IF: 4.662
- Ellway, B. P. W., and Dean, A. M. (2016) “The reciprocal intertwining of practice and experience in value creation.” Marketing Theory, Vol. 16 No. 3, pp. 299-324. https://doi.org/10.1177/1470593116636088 Q1, IF: 2.815
- Ellway, B. P. W. (2016) “Design vs. Practice: (re)-structuring the call centre service system.” International Journal of Operations and Production Management, Vol. 36 No. 4, pp.408-428. https://doi.org/10.1108/IJOPM-11-2013-0487 Q1, IF: 4.619
- Ellway, B. P. W. (2016) “What’s wrong with IVR system service? A spatial theorisation of customer confusion and frustration”. Journal of Service Theory and Practice, Vol. 26 No. 4, pp. 386-405. https://doi.org/10.1108/JSTP-02-2015-0040 Q1, IF: 3.512
- Ellway, B. P. W., and Walsham, G. (2015) “A Doxa-informed practice analysis: reflexivity and representations, technology and action”. Information Systems Journal, Vol. 25 No. 2, pp.133-160. https://doi.org/10.1111/isj.12041 Q1, IF: 4.118
- Ellway, B. P. W. (2014). “The Voice-to-Technology Encounter & The Call Centre Servicescape: Navigation, Movement and Spatiality”. Journal of Service Management, Vol. 25 No. 3, pp349-368. https://doi.org/10.1108/JOSM-01-2013-0022 Q1, IF: 4.662
- Ellway, B. P. W. (2014). “Is Quantity – Quality in Call Centres a False Dichotomy?” Managing Service Quality, Vol. 24 No. 3, pp. 230-251. https://doi.org/10.1108/MSQ-09-2013-0192 Q1, IF: 2.363
- Ellway, B. P. W. (2014). “Using practice theory to analyse value propositions and value facilitation in self-reliance training”. International Journal of Services, Economics, and Management, Vol. 6 No. 2, pp. 181-192. http://www.inderscience.com/offer.php?id=62143
- Ellway, B. P. W. (2013). “Making it Personal in a UK Call Centre: Electronic Peer Surveillance”. New Technology, Work and Employment, Vol. 28 No. 1, pp. 37-50. https://doi.org/10.1111/ntwe.12002 Q1, IF: 3.219
- 2007-2011 PhD Scholarship, Economic and Social Research Council (ESRC), UK
- 2016 Vice Chancellor’s Teaching Excellence Award (Unit Student Satisfaction)
- 2012 Highly Commended Award, International Research Symposium in Service Management